REI Social Machine — Terms of Service

Effective Date: April 22, 2026 Last Updated: April 22, 2026

IMPORTANT DISCLAIMER: This document is a template drafted by an AI assistant. It has NOT been reviewed by a licensed attorney. Before publishing or using this document with paying clients, you MUST have it reviewed and finalized by a qualified attorney in your jurisdiction. Laws vary by state and change over time.

1. Acceptance of Terms

By accessing or using the REI Social Machine service (the "Service"), you ("Client," "you," "your") agree to these Terms of Service ("Terms"). These Terms form a binding agreement between you and Deal Genius Investments LLC ("DGI," "we," "us," "our").

If you do not agree to these Terms, do not use the Service.

2. Description of Service

REI Social Machine is a software-as-a-service platform that generates and publishes social media content on behalf of real estate investor clients. The Service includes:

• AI-generated social media content (text, images, videos)
• Content scheduling and publishing to connected platforms (Facebook, Instagram, YouTube, TikTok)
• A client dashboard for content review and settings management
• Technical support during business hours

3. Eligibility

You must be at least 18 years of age and legally authorized to enter into this agreement on behalf of your business. You must own or have authorization to manage any social media accounts you connect to the Service.

4. Account Registration and Security

You are responsible for:

• Providing accurate information during signup
• Maintaining the confidentiality of your login credentials
• All activity that occurs under your account
• Notifying us promptly of any unauthorized access

4.1 Team Access

Each subscription is intended for one business entity. You may authorize employees, virtual assistants, or contractors to access your account to perform work on your behalf. You remain fully responsible for all activity conducted through your account, including any activity by authorized team members. Credentials must not be shared with parties outside your business or made publicly accessible.

5. Subscription Plans and Pricing

5.1 Plans

5.2 Setup Fee

A one-time setup fee of $497 is charged upon initial signup. This fee covers onboarding, brand configuration, platform integration assistance, and first-week content review. The setup fee is non-refundable.

5.3 Content Regeneration

Each post includes three (3) free regenerations. Additional regenerations are billed at:

• Text post: $1 per regeneration
• Image post: $1 per regeneration
• Video post: $10 per regeneration

6. Minimum Commitment and Cancellation

6.1 Initial Term

All subscriptions require a minimum ninety (90) day commitment from your first billing date.

6.2 Early Cancellation Within Initial Term

If you cancel within the initial 90-day period, you will be charged for the remaining months of the initial term. Example: if you cancel in month 2, you will still be billed for month 3.

6.3 After Initial Term

After 90 days, your subscription automatically converts to month-to-month. You may cancel at any time with notice before the next billing cycle. Cancellation takes effect at the end of the current billing period.

6.4 Vacation Mode

After six (6) months of continuous service, you may pause your subscription for up to thirty (30) days without charge. Requests must be submitted at least five (5) business days before the next billing cycle.

7. Delivery Service Level Agreement (SLA)

7.1 Delivery Commitment

We commit to delivering no less than ninety percent (90%) of the contracted monthly post volume to your connected platforms.

7.2 What Counts as Delivered

A post is considered "delivered" when it has been generated by our Service AND successfully scheduled to your connected platform, regardless of whether the platform subsequently publishes, flags, or removes the post.

7.3 Posts Held in Review

If you have enabled "require my approval" mode and a post remains unapproved past its scheduled publication time, that post counts as delivered for SLA purposes. The SLA covers our ability to generate and schedule — not client inaction.

7.4 Remedy for SLA Miss

If monthly delivery falls below ninety percent (90%), you will automatically receive a pro-rated credit applied to your next invoice. Credit is calculated as: (missed posts / contracted posts) × monthly fee.

7.5 Exclusions

SLA does not apply to failures caused by:

• Platform-side actions (account bans, content rejections, API changes by Facebook, Instagram, YouTube, TikTok)
• Client-side actions (disconnected accounts, expired tokens, content approval delays)
• Force majeure events (outages of third-party vendors including Anthropic, Higgsfield, kie.ai, ElevenLabs)
• Scheduled maintenance windows

8. Content Ownership and License

8.1 Client-Provided Content

You retain all rights to the business information, brand assets, logos, testimonials, and proprietary content you provide to the Service. You grant DGI a limited license to use this content solely to deliver the Service to you.

8.2 AI-Generated Content

DGI grants you a perpetual, worldwide, non-exclusive, royalty-free license to use, modify, and publish the AI-generated content produced by the Service for your business. This license survives cancellation of your subscription for content already generated during an active subscription.

"Non-exclusive" means DGI retains the right to generate similar or comparable content for other clients. Our prompt libraries, frameworks, and generation systems are designed to produce themed outputs, and outputs for different clients may overlap in style, structure, or approach.

8.3 Published Content Ownership

Once content is published to your connected social media accounts, that published content is yours. You are the legal publisher and owner of record.

8.4 Character Archetypes

The character archetype library, including character names, visual styles, voice profiles, narrative templates, and associated assets, is the proprietary property of DGI. During your subscription, you receive a license to use specific characters in content generated through the Service. You may continue to use content already generated during your subscription after cancellation, but you may not commission new content using these characters outside the Service, replicate the characters independently, or license them to third parties.

8.5 Character Uniqueness

Specific character names within geographic markets may be reserved on a first-come-first-served basis. If another active client in your market has claimed a character name, you will be offered an alternative.

8.6 Our Intellectual Property

The Service itself, including software, prompt libraries, hook frameworks, visual DNA systems, workflow automation, and underlying engine logic, is the exclusive intellectual property of DGI. You receive no ownership or license to these underlying materials. You may not reverse-engineer, decompile, or extract the prompts, workflows, or frameworks that power the Service.

8.7 Competing Products

You agree not to use the Service, or any materials or outputs derived from it, to build, design, or develop a commercial product that directly replicates the Service's functionality, whether as a standalone product or a component of another service.

9. Client Responsibilities

9.1 Acceptable Use

You agree to comply with our Acceptable Use Policy, published separately.

9.2 Accurate Business Information

You are responsible for providing accurate business information. Misrepresentation may result in immediate termination.

9.3 Platform Compliance

You are responsible for ensuring content published by the Service complies with the terms of service of each connected platform. While our content is designed to comply, platform policies change, and final responsibility rests with you.

9.4 Legal Compliance

You are responsible for ensuring your business operations comply with all applicable real estate laws, including but not limited to fair housing laws, anti-solicitation rules in your state, TCPA (Telephone Consumer Protection Act) compliance for any call-to-action directing users to contact you, and licensing requirements.

9.5 Review of Published Content

You are responsible for reviewing content before publication if you have enabled approval-required mode. If you enable autopilot mode, you accept that content will publish without your review. You remain legally responsible for all content published to your accounts.

10. Payment Terms

10.1 Payment Method

You authorize us to charge your designated payment method for all fees owed. Payment is processed through Stripe.

10.2 Billing Cycle

Monthly fees are charged on the anniversary of your signup date each month. Setup fees are charged at signup.

10.3 Failed Payments

If a payment fails, we will retry automatically. If payment continues to fail for seven (7) days, your account may be suspended. Generated content will continue but publication to platforms will pause until payment is resolved.

10.4 Refunds

Except for SLA credits described in Section 7, all fees are non-refundable.

11. Termination

11.1 Termination by You

You may cancel your subscription subject to the terms of Section 6.

11.2 Termination by Us

We may suspend or terminate your account if you:

• Violate these Terms or the Acceptable Use Policy
• Fail to pay fees when due
• Use the Service for illegal purposes
• Misrepresent your business
• Attempt to access the Service without authorization or reverse-engineer our systems

11.3 Effect of Termination

Upon termination:

• Your access to the Service ends at the conclusion of your current billing period
• Your connected platform tokens are revoked within thirty (30) days of account closure
• Your content and account data are archived for thirty (30) days, then permanently deleted from active systems
• You may request a data export within the 30-day archive window
• Certain records may be retained longer as required by applicable law, including tax records, Stripe transaction records, audit logs, and backup archives subject to normal retention cycles

12. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT:

• The Service will generate leads, sales, deals, or business results
• Content will perform at any specific engagement level
• The Service will be uninterrupted or error-free
• Third-party platforms (Facebook, Instagram, YouTube, TikTok) will continue to support our integrations

Nothing in the Service constitutes legal, financial, or real estate advice.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM THESE TERMS OR THE SERVICE IS LIMITED TO THE FEES YOU PAID TO US IN THE THREE (3) MONTHS PRECEDING THE CLAIM.

WE ARE NOT LIABLE FOR:

• Lost profits or business opportunities
• Indirect, incidental, consequential, or punitive damages
• Content published by the Service to your accounts
• Actions taken by third-party platforms
• Legal violations committed by you using Service output

14. Indemnification

You agree to indemnify and hold harmless DGI, its officers, employees, and contractors from any claim arising from:

• Your use of the Service
• Content you provided that infringed a third party's rights
• Your violation of these Terms, applicable law, or platform terms
• Real estate transactions conducted as a result of leads generated

15. Changes to Terms

We may update these Terms with thirty (30) days' notice via email. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Florida without regard to conflict of laws principles.

Disputes shall be resolved through binding arbitration in Hillsborough County, Florida (Tampa) under the rules of the American Arbitration Association, except that either party may seek injunctive relief in court for intellectual property violations.

17. Entire Agreement

These Terms, together with the Privacy Policy and Acceptable Use Policy, constitute the entire agreement between you and DGI regarding the Service.

18. Contact

For questions about these Terms: legal@dealgeniusinvestments.com

[ATTORNEY REVIEW REQUIRED BEFORE PUBLICATION]